We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if not satisfied with the functionality of the product.
There is a lifetime warranty for all manufacturing and materials defects.
To start a return, you can contact us at Customerservice@CanineOutdoorCompany.com. Please note that returns will need to be sent to the following address: PO Box 3513 Saratoga Springs NY 12866
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Customerservice@CanineOutdoorCompany.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at Contact@Canineoutdoorcompany.com.
